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Confirmation policy

1. The customer receives a confirmation voucher via email within 24 hr of successful booking.
2. In case the preferred slots are unavailable an alternate schedule of the customer’s preference will be arranged and new confirmation voucher will be sent via email.
3. Alternatively the customer may choose to cancel their booking and a full refund will be processed.

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Cancellation policy

1. If cancellation are made 7-15 days before the start date of the trip, 10% of total cost will be charged as cancellation fees.
2. If cancellation are made 3-6 days before the start date of the trip 25% of the total tour cost will be charged as cancellation fees.
3. If cancellation are made within 0-2 days before the start date of the trip 50% of total tour cost will be charged as cancellation fees.
4. In case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such cases the operator will try his best to provide a refund policy.
5. The applicable refund amount will be processed within 15 business day.